Privacy Policy

Last updated: 17 October 2026

 

1. Our Commitment to Your Privacy

 

At MY COCOON, your privacy, confidentiality and trust are of the utmost importance.

 

We understand that seeking support during relationship difficulties, separation or divorce can involve sharing deeply personal and sensitive information.

 

We are committed to handling your information with care, discretion and professionalism, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or engage with our services.

 

2. Who We Are

 

MY COCOON is a UK-based specialist divorce, separation and relationship coaching practice.

 

We provide support with relationship decisions, separation planning, emotional recovery, personal development, identity rebuilding and navigating new relationship chapters. Our services may also include pre-marital and prenuptial preparation coaching, educational programmes and workshops.

 

Website: www.mycocoon.london

 

Data Controller: [Full legal name of sole trader trading as MY COCOON]

 

Contact: hello@mycocoon.london

 

For the purposes of UK data protection legislation, the data controller is responsible for determining how and why your personal information is processed.

 

3. Information We Collect

 

Depending on how you interact with us, we may collect:

 

• Personal identification and contact details, including your name, email address and telephone number.

• Information submitted through website enquiries, emails or other communications.

• Information relevant to coaching services, including personal circumstances, relationships, family matters and emotional wellbeing.

• Appointment, communication, billing and payment records.

• Technical information relating to your use of our website, including information collected through cookies and similar technologies.

 

Where relevant to coaching, information you voluntarily share may include sensitive personal data, such as information relating to your physical or mental health.

 

We aim to collect only information that is relevant and necessary for the services we provide.

 

4. How We Use Your Information

 

We may use personal information to:

 

• Respond to enquiries and arrange introductory consultations.

• Provide and manage coaching services.

• Communicate with you about appointments and ongoing professional matters.

• Maintain appropriate client records and continuity of care.

• Process payments and fulfil accounting or legal obligations.

• Maintain the security and functionality of our website.

• Improve our services and respond to feedback.

• Share professional updates or resources where permitted by law and in accordance with your communication preferences.

 

We do not sell your personal information.

 

5. Our Legal Basis for Processing Information

 

We process personal information only where we have an appropriate lawful basis under UK GDPR.

 

Depending on the circumstances, this may include:

 

Contractual necessity: Where processing is required to provide coaching services or take steps at your request before entering into a coaching agreement.

 

Legitimate interests: Where processing is reasonably necessary to manage our practice, respond to enquiries, maintain appropriate business records or protect the security of our services, provided these interests do not override your rights and freedoms.

 

Legal obligations: Where information must be retained or disclosed to comply with applicable laws, including tax and accounting requirements.

 

Consent: Where we ask for your permission to undertake specific activities, such as certain marketing communications or processing sensitive information where explicit consent is the appropriate legal condition.

 

Where special category personal data is processed, we also identify and apply an appropriate additional condition under Article 9 of UK GDPR.

 

6. Confidentiality and Sensitive Information

 

Confidentiality is fundamental to our professional relationship with clients.

 

Information shared during coaching is treated with sensitivity, respect and professional discretion.

 

We do not disclose identifiable coaching information to family members, partners, former partners, legal representatives or other third parties without an appropriate basis for doing so.

 

There may, however, be limited circumstances in which disclosure is necessary or required, including:

 

• Where required by law, court order or another binding legal obligation.

• Where disclosure is necessary and lawful to address serious safeguarding concerns or risks of significant harm.

• Where you have expressly authorised the sharing of specific information.

• Where information must be processed by trusted service providers acting under appropriate confidentiality and data protection arrangements.

 

Confidentiality is therefore respected within the limits of applicable law and safeguarding responsibilities.

 

 

7. How We Store and Protect Information

 

We take reasonable and proportionate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

 

These measures may include secure digital systems, access controls, password protection and appropriate confidentiality practices.

 

Access to personal information is limited to those who have a legitimate need to process it.

 

Although we take data security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

8. Sharing Information with Third Parties

 

We may use trusted third-party providers to support the operation of our website and business, including:

 

• Website hosting and management services, including Wix.

• Business email and communication services.

• Appointment scheduling and administrative systems.

• Payment processing and accounting services.

• Secure document storage and other professional technology providers.

 

These providers may process personal information on our behalf, subject to applicable contractual and data protection safeguards.

 

We do not share identifiable client information with professional referral partners, solicitors or other advisers without an appropriate lawful basis.

 

9. International Data Transfers

 

Some technology and service providers may process or store information outside the United Kingdom.

 

Where personal data is transferred internationally, we take steps to ensure that appropriate protections are in place as required by applicable UK data protection legislation.

 

These may include recognised adequacy arrangements or approved contractual safeguards.

 

Information about applicable safeguards may be requested using the contact details provided in this policy.

 

10. Cookies and Website Analytics

 

Our website is hosted on Wix and may use cookies and similar technologies to support website functionality, security and performance.

 

Cookies are small files stored on your device when you visit a website.

 

Some cookies are strictly necessary for the website to operate. Others, including certain analytics or marketing cookies, may require your consent.

 

Where required, you will be offered appropriate choices regarding non-essential cookies through our website’s cookie consent settings.

 

You may also manage cookies through your browser settings.

 

For further information about cookies used by Wix, please visit:

 

https://support.wix.com/en/article/cookies-and-your-wix-site

 

11. Marketing Communications

 

We may occasionally share professional news, educational resources, articles, workshops or information about our services.

 

Where consent is required for electronic marketing, we will obtain it before sending such communications.

 

You may withdraw your consent or unsubscribe from marketing communications at any time.

 

We will not use sensitive information disclosed during coaching to target you with personalised marketing.

 

12. How Long We Retain Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the provision of services, professional record-keeping, safeguarding, legal obligations and the establishment or defence of legal claims.

 

Retention periods depend on the nature of the information, the services provided and any applicable legal or professional requirements.

 

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.

 

13. Your Data Protection Rights

 

Under UK data protection legislation, you may have the right to:

 

• Request access to personal information held about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of how your information is processed.

• Object to certain processing activities.

• Request transfer of eligible personal information to another provider.

• Withdraw consent where processing relies on consent.

• Raise concerns about how your personal information is handled.

 

These rights are subject to applicable legal conditions and exceptions.

 

You have the right to object to processing based on legitimate interests, and an absolute right to object to the use of your personal data for direct marketing.

 

To exercise your rights, please contact us using the details below:

hello@mycocoon.london

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

 

Website: www.ico.org.uk

 

14. External Websites

 

Our website may contain links to third-party websites or resources.

 

We are not responsible for the privacy practices or content of external websites and encourage you to review their respective privacy policies.

 

15. Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in legislation, professional practices, technology or the services we provide.

 

The latest version will be published on our website, together with its revision date.

 

16. Contact Us

 

If you have any questions about this Privacy Policy, the handling of your personal information or your data protection rights, please contact:

 

MY COCOON | Divorce, Separation & Relationship Coaching

 

Website: www.mycocoon.london

 

Email: hello@mycocoon.london

 

We are committed to responding to privacy-related enquiries with care, professionalism and appropriate discretion.